• The Preserve - Active Adult CommunityThe Preserve - Active Adult Community

At each Robson Resort Community, the team of professionals selling, designing, constructing, and servicing your new home is committed to delivering the highest levels of quality and customer satisfaction. More than promises, each team delivers customer satisfaction. Here’s the proof – proof from the people with first-hand experience, Robson Resort Community residents who have scored their experience in this survey; everything from overall satisfaction to workmanship on a scale of 0 to 100.

Customer Survey Scores – All Robson Resort Communities

November 2015

Customer Survey Scores
Grade
Score
Key Measures
A
90.7%
Sales Experience
A
95.1%
Design Selections
A
93.2%
Lender Experience
A
94.5%
Escrow
A
94.8%
Construction Experience
A
93.6%
Orientation / Walkthrough Representative(s)
A
96.0%
Home Delivery
A
90.1%
Installation & Workmanship
B
89.6%
Eliant2

Period score based on 248  surveys received between 1-/1/15 and 10/31/15

The Move-In Survey is the first in the survey series. It is sent to each new home buyer between 15 and 30 days after home occupancy. This Survey ascertains the home buyer’s satisfaction with the purchase experience, including construction, design services, product quality and initial perceptions of customer service.

About Eliant
Founded in 1984, San Clemente, CA-based Eliant has long been recognized as the nation’s leading provider of specialized consumer research services for the North American home building industry. The firm offers world-class customer experience monitoring services via email, mail, or telephone to many of the nation’s top home building firms, currently in 37 states and Canada.

Robson Communities, Inc. honored with 2016 Annual Eliant Homebuyers’ Choice Awards.  Learn more here.