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Customer Satisfaction
At each Robson Resort Community, the team of professionals selling, designing, constructing, and servicing your new home is committed to delivering the highest levels of quality and customer satisfaction. More than promises, each team delivers customer satisfaction. Here's the proof - proof from the people with first-hand experience, Robson Resort Community residents who have scored their experience in this survey; everything from overall satisfaction to workmanship on a scale of 0 to 100.
Customer Survey Scores - All Robson Resort Communities
February 2012
Period score based on 136 surveys received out of 164 closings.
Overall response rate is averaging 86.9%.
The Move-In Survey is the first in the survey series. It is sent to each new home buyer between 15 and 30 days after home occupancy. This Survey ascertains the home buyer’s satisfaction with the purchase experience, including construction, design services, product quality and initial perceptions of customer service.
About Eliant
Founded in 1984, San Clemente, CA-based Eliant has long been recognized as the nation’s leading provider of specialized consumer research services for the North American home building industry. The firm offers world-class customer experience monitoring services via email, mail, or telephone to many of the nation’s top home building firms, currently in 37 states and Canada.