Customer Satisfaction
From the moment you enter a Robson Resort Community, you will notice our team’s dedication to providing you with the highest levels of quality and customer satisfaction. Our sales, design, construction and services teams work together to deliver an exceptional homebuying experience. By working together, our team accomplishes remarkable results through a homebuyer survey, conducted by Eliant, Inc., which independently gathers verified homebuyer reviews and ascertains their satisfaction with the purchase experience, including construction, design services, product quality and initial perceptions of customer service.
We are honored to share with you the 2019 homebuyer survey results which were completed by Robson Resort Community residents that scored their experience in this survey; everything from overall satisfaction to workmanship on a scale of 0 to 100.
Customer Survey Scores – All Robson Resort Communities
| CUSTOMER SURVEY SCORES | GRADE | SCORE | ||
|---|---|---|---|---|
| Orientation / Walkthrough Representative(s) | A | 95.9% | ||
| Sales Experience | A | 93.4% | ||
| Design Selections | A | 93.9% | ||
| Lender Experience | A | 94.8% | ||
| Escrow | A | 94.6% | ||
| Construction Experience | A | 94.0% | ||
| Home Delivery | A- | 90.5% | ||
| Installation & Workmanship | B+ | 89.6% | ||
| Key Measures | B+ | 88.8% |
The survey score period includes 487 surveys received between 1/1/19 and 12/31/19.
About Eliant
For more than 35 years, Eliant, Inc., has been surveying buyers of new homes and has long been recognized as the nation’s leading provider of specialized consumer research services including superior assessments and best-in-class technology for the North American home building industry.
Based on these survey results, Robson Resort Communities earned multiple honors at the 2020 Annual Eliant Homebuyers’ Choice Awards for its commitment to providing quality purchase and ownership experiences. This national, prestigious awards program is based on the results of more than 170,000 surveys which were administered to recent homebuyers from over 178 new home builders across the United States. Learn more about these awards here.
